Access Restricted
A workspace may be restricted when its subscription expires, its per-user seat limit is exceeded, its token allowance or billing authorization is exhausted, or its self-hosted license is invalid. Only workspace admins can update billing or license settings.Subscription expired
Open Admin Panel > Plans & Billing and renew the subscription through Stripe. For a self-hosted deployment, renew the subscription or upload an updated commercial license file.Per-user seat limit exceeded
The per-user plan costs US$40 per active user. Increase the paid seat count or deactivate users until the active-user count is within the subscribed limit.Token billing unavailable
The token-usage plan costs US$10 per 1,000,000 tokens. Check the workspace’s metered usage, payment method, spending limit, and current billing status in Plans & Billing.Paid Features Unavailable
Confirm that the workspace has an active paid subscription and that its selected billing model is in good standing. If the workspace is self-hosted, also confirm that the commercial license has not expired.Unable to Connect to Stripe
Retry from Admin Panel > Plans & Billing. For permanently offline self-hosted deployments, contact support@zortex.me to request an air-gapped commercial license.License File Fails to Validate
- Use the complete license file issued for the specific Zortex instance.
- Preserve all delimiters, whitespace, and line breaks.
- Confirm that the license has not expired and matches the contracted workspace.